Job Description
Join InnovateTech Solutions as an Entry-Level IT Support Specialist and kickstart your career in one of America's fastest-growing tech hubs! We're seeking passionate tech enthusiasts to join our dynamic Raleigh team, providing critical infrastructure support to Fortune 500 clients. This role offers hands-on experience with cutting-edge technologies, mentorship from senior engineers, and clear pathways for career advancement. Enjoy competitive compensation, comprehensive benefits, and a collaborative culture that values innovation and continuous learning.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT processes, incidents, and resolutions in ticketing systems
- Collaborate with cross-functional teams on system upgrades and migrations
- Monitor network performance and troubleshoot connectivity problems
- Train end-users on security protocols and best practices
- Assist with server administration and cloud infrastructure management
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows, macOS, and Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Customer service mindset with excellent communication skills
- Problem-solving abilities and attention to detail
- CompTIA A+ or similar certification preferred
- Ability to lift 30 lbs and work in a dynamic office environment