Job Description
Join our dynamic team at InnovateTech Solutions and kickstart your IT career in Louisville's thriving tech hub! We're seeking passionate entry-level professionals eager to grow in a supportive environment. As an IT Support Specialist, you'll be the backbone of our digital operations, ensuring seamless technology experiences for our clients. Enjoy competitive benefits, mentorship from industry veterans, and opportunities for professional development in one of Kentucky's fastest-growing tech sectors.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts, permissions, and access controls in Active Directory
- Document IT processes, incidents, and resolutions in ticketing systems
- Collaborate with cross-functional teams to implement IT solutions
- Assist with cybersecurity best practices and data protection protocols
- Participate in infrastructure upgrades and system migrations
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong problem-solving and customer service orientation
- CompTIA A+ or similar certification preferred
- Ability to lift 25 lbs for equipment maintenance tasks
- Valid driver's license for occasional off-site support