Job Description
Join InnovateTech Solutions as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking passionate tech enthusiasts to provide critical infrastructure support to our dynamic team. This hybrid role offers comprehensive training, mentorship from industry experts, and clear pathways for career advancement. Enjoy competitive benefits, flexible work arrangements, and the opportunity to work with cutting-edge technology in Charlotte's thriving tech hub. If you're a problem-solver with a hunger to learn, apply today and transform your passion into a profession!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via phone, email, and remote assistance
- Manage help desk tickets using ServiceNow and JIRA platforms
- Assist with system deployments, patch management, and security updates
- Document technical procedures and maintain knowledge base articles
- Collaborate with senior engineers on complex infrastructure projects
- Participate in IT asset management and inventory tracking
- Support on-site IT events and equipment installations
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows OS, networking concepts, and cloud services
- Experience with troubleshooting hardware/software issues preferred
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- CompTIA A+ or similar certification is a plus
- Ability to lift 30 lbs for equipment handling