Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and kickstart your career in Austin's thriving tech scene! We're seeking passionate tech enthusiasts eager to grow in a dynamic environment. You'll provide essential technical support to our innovative team while gaining hands-on experience with cutting-edge systems. Our culture values mentorship, collaboration, and continuous learning. If you're ready to transform your technical knowledge into real-world impact, this is your launchpad!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams to resolve complex IT challenges
- Assist with cybersecurity best practices and incident response
- Participate in system upgrades and technology refresh projects
- Deliver exceptional customer service with clear communication
Qualifications
- Associate's degree in IT, Computer Science, or related field
- 1-2 years of technical support experience or internship
- CompTIA A+ certification preferred (or willingness to obtain)
- Proficiency with Windows/macOS and Microsoft Office Suite
- Basic understanding of networking concepts (TCP/IP, DNS)
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- Passion for technology and continuous learning