Job Description
Join our dynamic IT team as an Entry Level Support Specialist and launch your career in technology! We're urgently hiring motivated tech enthusiasts in New Orleans to provide critical infrastructure support for our growing client base. This is your chance to gain hands-on experience with cutting-edge systems while working alongside industry veterans. Enjoy competitive pay, comprehensive benefits, and immediate growth opportunities in a collaborative environment.
What We Offer:
- Full-time position with immediate start
- Health, dental, and vision insurance
- 401(k) with company match
- Professional development stipend
- Hybrid work schedule (3 days office/2 days remote)
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Deploy and configure desktop/laptop systems for new employees
- Monitor and maintain cloud infrastructure (AWS/Azure)
- Document IT processes and create knowledge base articles
- Collaborate on cybersecurity initiatives and access management
- Assist with system upgrades and patch management
- Support AV equipment and conference room technologies
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic understanding of networking fundamentals (TCP/IP, DNS)
- Familiarity with Windows/macOS/Linux operating systems
- Customer service experience with strong communication skills
- CompTIA A+ or similar certification preferred
- Ability to troubleshoot hardware/software independently
- Valid driver's license for occasional on-site support