Job Description
Join our dynamic IT team in Milwaukee and launch your tech career! InnovateTech Solutions is urgently hiring passionate entry-level professionals to deliver exceptional technical support to our growing client base. This hands-on role offers mentorship, structured training, and clear advancement pathways in a collaborative environment. Be part of a company that values innovation and invests in talent growth.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Diagnose and resolve desktop/laptop problems, printer configurations, and account access
- Assist with system installations, updates, and security protocols
- Document technical issues and resolutions in service management systems
- Collaborate with senior engineers on complex troubleshooting
- Deliver user training on new technologies and best practices
- Monitor system performance and escalate critical incidents
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Strong troubleshooting skills with logical approach to problem-solving
- Excellent written and verbal communication abilities
- Customer-focused mindset with patience and empathy
- Ability to work independently and prioritize tasks
- CompTIA A+ or similar certification preferred
- Valid driver's license and reliable transportation