Job Description
Join Memphis Tech Innovations and launch your IT career in one of America's fastest-growing tech hubs! We're urgently seeking passionate entry-level IT professionals to support our dynamic client base. As an IT Support Specialist, you'll gain hands-on experience with cutting-edge technologies while working alongside industry veterans. Our comprehensive training program ensures rapid skill development, and we offer clear career progression paths. Enjoy competitive benefits, flexible work arrangements, and a collaborative culture that values innovation. Memphis offers an affordable cost of living, vibrant music scene, and growing tech ecosystem—making it the perfect place to grow your career!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via phone, email, and remote tools
- Install, configure, and maintain desktop/laptop equipment
- Document technical issues and resolutions in ticketing systems
- Assist with cybersecurity best practices implementation
- Collaborate with cross-functional teams on IT projects
- Train end-users on new technologies and systems
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/Linux operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and troubleshooting abilities
- Excellent written and verbal communication skills
- CompTIA A+ or similar certification preferred
- Ability to lift 30 lbs for equipment maintenance
- Valid driver's license for occasional site visits