Job Description
Join Detroit's fastest-growing tech hub as an Entry-Level IT Support Specialist! We're urgently hiring passionate tech enthusiasts to deliver exceptional user support and maintain our cutting-edge infrastructure. This is your launchpad into a dynamic IT career with rapid growth opportunities and mentorship from industry veterans. If you're ready to solve real-world technical challenges while building a professional network, apply now!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Manage helpdesk ticketing system with SLA adherence
- Document IT processes and create knowledge base articles
- Assist with cybersecurity protocols and access management
- Collaborate with cross-functional teams on system upgrades
- Participate in 24/7 on-call rotation (rotating schedule)
Qualifications
- Associate's degree in IT, Computer Science, or equivalent experience
- CompTIA A+ certification or equivalent troubleshooting skills
- Proficiency with Microsoft Office 365 and Active Directory
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication abilities
- Experience with ticketing systems (ServiceNow/Jira preferred)
- Valid driver's license for occasional off-site support