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Information Technology 🏢 Full Time ⭐️ Verified

Entry-Level IT Support Specialist

TechNova Solutions
Washington
Estimated Salary
USD 55.000 – USD 65.000
Live Update
21 Juni 2026
Deadline
21 Jun 2027

Job Description

Join TechNova Solutions' dynamic IT team as an Entry-Level IT Support Specialist! We're urgently hiring passionate tech enthusiasts to provide critical infrastructure support in our fast-paced Washington DC headquarters. This is your launchpad into a rewarding IT career with hands-on experience in enterprise systems, security protocols, and user-centric solutions. Enjoy competitive benefits, mentorship from senior engineers, and opportunities for rapid growth in one of the nation's tech hubs.

Responsibilities

  • Provide Tier 1-2 technical support for hardware, software, and network issues
  • Install, configure, and maintain workstations, servers, and peripherals
  • Manage user accounts, permissions, and access controls in Active Directory
  • Document IT processes, incidents, and resolutions in ServiceNow
  • Collaborate with cybersecurity team on vulnerability assessments and patch management
  • Assist with cloud infrastructure management (AWS/Azure)
  • Support AV equipment and video conferencing systems

Qualifications

  • Associate's degree in IT, Computer Science, or related field (or equivalent experience)
  • Basic knowledge of Windows OS, networking fundamentals, and security protocols
  • Strong troubleshooting skills with diagnostic tools like Wireshark or Process Monitor
  • Customer service experience with ability to communicate technical concepts clearly
  • CompTIA A+ or similar certification preferred (not required)
  • Ability to lift 30lbs and work in a hybrid environment
  • Proactive problem-solver with attention to detail

Required Skills

IT Support Troubleshooting Windows Networking Customer Service Active Directory Cloud Computing Security

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