Job Description
Join our dynamic team as an Entry-Level IT Support Specialist in Jacksonville, FL! We're urgently seeking tech-savvy individuals to launch their IT careers in a fast-paced environment. InnovateTech Solutions offers competitive compensation, mentorship, and growth opportunities for passionate beginners. Help us deliver exceptional technical support while building foundational expertise in networking, security, and system administration.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and troubleshoot desktops, laptops, and network equipment
- Document IT processes and maintain accurate asset inventories
- Collaborate with senior team on cybersecurity best practices
- Assist with system updates, patch management, and backup operations
- Deliver user training on new technologies and company systems
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking fundamentals, and security protocols
- Strong problem-solving skills and customer service orientation
- Ability to lift 30 lbs and work in server environments
- CompTIA A+ or similar certification preferred (not required)
- Valid driver's license for occasional off-site support
- Proficiency with Microsoft Office 365 and Active Directory