Job Description
Join our dynamic IT team in Long Beach as an Entry-Level IT Support Specialist! We're seeking motivated tech enthusiasts ready to launch their careers in a fast-paced environment. This immediate-hire role offers hands-on experience with cutting-edge systems while providing critical support to our diverse client base. Enjoy competitive compensation, comprehensive benefits, and mentorship from industry veterans. Perfect for recent graduates or career changers with foundational technical knowledge.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT processes and maintain accurate asset inventory
- Collaborate with senior team on system upgrades and security protocols
- Deliver exceptional customer service via ticketing system and direct support
- Participate in on-call rotation for after-hours emergencies
- Assist with cybersecurity best practices implementation
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows OS and Active Directory
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Customer service experience with strong communication skills
- CompTIA A+ certification or similar preferred
- Ability to troubleshoot hardware/software issues methodically
- Valid California driver's license for occasional site visits
- Quick learner with adaptability to new technologies