Job Description
Launch your IT career with TechSolutions Pro! We're seeking passionate Entry-Level IT Support Specialists to join our Indianapolis team immediately. This is your chance to gain hands-on experience in a dynamic environment while supporting cutting-edge technologies. We offer comprehensive training, career growth opportunities, and a collaborative culture that values innovation.
As a key member of our IT department, you'll provide essential technical support to our clients and internal teams, troubleshooting hardware/software issues, and ensuring seamless system operations. Perfect for recent graduates or career changers with foundational tech knowledge!
Responsibilities
- Provide first-level technical support for hardware, software, and network systems
- Diagnose and resolve user issues via remote support and on-site assistance
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document technical procedures and maintain accurate knowledge base entries
- Collaborate with senior IT staff on system upgrades and security protocols
- Conduct user training on new technologies and best practices
- Monitor system performance and report potential security threats
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/Linux operating systems and networking fundamentals
- Strong problem-solving abilities with attention to detail
- Excellent verbal/written communication and customer service skills
- Ability to work independently and as part of a collaborative team
- CompTIA A+ certification preferred but not required
- Must be authorized to work in the United States
- Valid Indiana driver's license required for occasional on-site visits