Job Description
Join our dynamic IT team as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking motivated individuals with a passion for problem-solving and customer service to provide essential technical support to our growing client base. This is your opportunity to gain hands-on experience in network administration, hardware troubleshooting, and software deployment while working with cutting-edge technologies. Our collaborative environment offers mentorship and growth opportunities for aspiring IT professionals.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and maintain desktops, laptops, and peripheral devices
- Assist with network setup, security protocols, and system backups
- Document technical issues and resolutions in IT service management software
- Collaborate with senior IT staff on infrastructure projects and system upgrades
- Conduct routine hardware maintenance and performance optimization
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and network fundamentals
- Familiarity with helpdesk software (e.g., ServiceNow, Jira Service Desk)
- Strong diagnostic and problem-solving abilities
- Excellent written and verbal communication skills
- CompTIA A+ certification preferred (or willingness to obtain within 90 days)