Job Description
Join TechSolutions Inc., Mesa's leading IT innovator, as an Entry-Level IT Support Specialist! Launch your career in a dynamic environment where your problem-solving skills directly impact business success. We provide comprehensive training and mentorship to help you grow into a confident IT professional. Enjoy competitive benefits, flexible work arrangements, and opportunities for advancement in our collaborative team culture.
Our Mesa headquarters features state-of-the-art facilities and a commitment to employee development. You'll work alongside industry experts while supporting cutting-edge technology solutions for diverse clients across the Southwest. This is your gateway to a rewarding career in information technology.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document technical issues and resolutions in ticketing systems
- Assist with cybersecurity best practices implementation
- Collaborate with senior IT staff on system upgrades and projects
- Train end-users on new technology and software applications
- Monitor system performance and report anomalies
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong troubleshooting and diagnostic skills
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- Ability to work independently and in team environments
- CompTIA A+ certification preferred (not required)