Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and launch your career in Albuquerque's thriving tech scene! We're seeking passionate individuals eager to grow in a dynamic environment where your problem-solving skills and enthusiasm for technology make a real impact. Enjoy competitive pay, comprehensive benefits, and mentorship from industry veterans who are dedicated to your professional development.
Responsibilities
- Provide first-line technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document technical procedures and maintain accurate inventory records
- Collaborate with senior engineers on system upgrades and security protocols
- Deliver exceptional customer service via phone, email, and in-person support
- Assist with cybersecurity best practices and user access management
- Participate in cross-departmental IT projects and training initiatives
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/macOS operating systems and networking
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong problem-solving abilities and attention to detail
- Excellent communication skills and customer service mindset
- CompTIA A+ certification or equivalent experience preferred
- Valid driver's license and reliable transportation