Job Description
Join TechForward Solutions, a cutting-edge IT services firm in the heart of Washington DC, as an Entry-Level IT Support Specialist. We're seeking motivated tech enthusiasts ready to launch their careers in a dynamic environment where innovation meets public sector impact. Our team provides critical infrastructure support to federal agencies and private enterprises across the DMV area.
This role offers hands-on experience with enterprise systems, cybersecurity protocols, and network administration – perfect for recent graduates or career changers with foundational IT knowledge. You'll receive mentorship from senior engineers and access to certification training programs.
Responsibilities
- Provide Tier 1-2 technical support for 500+ employees across hardware, software, and network issues
- Deploy, configure, and maintain Windows 10/11 workstations and peripheral devices
- Manage Active Directory user accounts, group policies, and permission structures
- Monitor and respond to security alerts using SIEM platforms (e.g., Splunk)
- Document IT processes and create knowledge base articles for internal use
- Assist with cloud service migrations (Azure/O365) and endpoint management
- Collaborate with cross-functional teams on IT infrastructure projects
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification or willingness to obtain within 6 months
- Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Familiarity with Windows Server administration and PowerShell scripting
- Strong problem-solving skills with ability to troubleshoot under pressure
- Excellent written and verbal communication abilities
- Valid driver's license and ability to travel between DC office locations