Job Description
Launch your tech career in Denver's thriving IT landscape! TechSolutions Inc. is seeking passionate Entry-Level IT Support Specialists to join our dynamic team. You'll gain hands-on experience with cutting-edge technologies while supporting Fortune 500 clients across diverse industries. Our comprehensive training program ensures rapid skill development in cloud infrastructure, cybersecurity, and enterprise systems. Enjoy modern office perks, flexible work arrangements, and clear career advancement paths. Join us in shaping the future of IT innovation!
Responsibilities
- Provide Tier 1/2 technical support for 500+ employees via ticketing systems, chat, and remote assistance
- Deploy, configure, and troubleshoot Windows/macOS workstations and mobile devices
- Manage Active Directory accounts, permissions, and group policies
- Monitor and maintain cloud infrastructure (AWS/Azure) and SaaS applications
- Document technical procedures and knowledge base articles
- Collaborate with senior engineers on network security initiatives
- Participate in 24/7 on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification preferred
- Basic proficiency in PowerShell, Python, or scripting languages
- Familiarity with ITIL frameworks and service management
- Excellent written/verbal communication and customer service skills
- Ability to troubleshoot hardware, software, and network issues
- Valid driver's license for occasional client site visits