Job Description
Join our dynamic IT team as an Entry-Level IT Support Specialist and launch your career in technology at one of Raleigh's fastest-growing companies. We're seeking passionate tech enthusiasts ready to provide exceptional user support while building foundational skills in network administration, cybersecurity, and cloud services. InnovateTech Solutions offers mentorship programs, certification reimbursement, and clear career advancement paths for driven professionals.
Our Raleigh headquarters features state-of-the-art facilities, flexible work arrangements, and a collaborative culture that values innovation. Enjoy competitive benefits including health insurance, 401(k) matching, and professional development stipends. This role is perfect for recent graduates or career-changers looking to enter the thriving Triangle tech scene.
Responsibilities
- Provide Tier 1 technical support via phone, email, and in-person for 200+ employees
- Deploy and configure Windows 10/11 workstations and peripheral devices
- Manage Active Directory accounts and group policies
- Document IT procedures and maintain knowledge base articles
- Collaborate with senior engineers on network infrastructure projects
- Monitor system health using SolarWinds and ServiceNow platforms
- Assist with cybersecurity initiatives including vulnerability patching
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- CompTIA A+ certification preferred (or willingness to obtain within 90 days)
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Experience with Microsoft Office 365 and cloud services
- Strong troubleshooting methodology and customer service skills
- Ability to lift 25 lbs and work in server environments
- Valid North Carolina driver's license required for occasional site visits