Job Description
Join InnovateKC Tech Solutions as an Entry-Level IT Support Specialist and launch your career in Kansas City's thriving tech ecosystem! We're seeking passionate tech enthusiasts to provide exceptional support to our growing client base. This role offers hands-on experience with cutting-edge infrastructure while working alongside industry veterans who are committed to your professional growth. Our collaborative culture values innovation, continuous learning, and work-life balance. With competitive benefits, mentorship programs, and opportunities for advancement, this is your chance to build a solid foundation in IT operations and network administration.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues via phone, email, and remote assistance
- Install, configure, and maintain desktops, laptops, servers, and peripherals
- Monitor system performance, troubleshoot network connectivity problems, and document incidents
- Assist with cybersecurity protocols including access management, patching, and vulnerability assessments
- Collaborate with senior engineers on infrastructure projects and system upgrades
- Create and maintain technical documentation, knowledge base articles, and SOPs
- Participate in after-hours on-call rotation (1 week per month)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows OS, Active Directory, and TCP/IP networking
- Hands-on experience with hardware troubleshooting and software installation
- Familiarity with cloud platforms (AWS/Azure/GCP) preferred
- Strong analytical skills and ability to diagnose complex technical issues
- Excellent written/verbal communication and customer service skills
- CompTIA A+ or Network+ certification preferred (willing to train)
- Valid driver's license and reliable transportation for occasional client visits