Job Description
Join our dynamic IT team at TechCore Solutions Inc. and launch your career in technology! We're seeking passionate Entry-Level IT Support Specialists to provide exceptional technical assistance to our Sacramento-based clients. You'll gain hands-on experience with cutting-edge systems while contributing to a collaborative, growth-oriented environment. Enjoy comprehensive training, mentorship opportunities, and a clear path to career advancement. Apply now to become part of Sacramento's thriving tech community!
Responsibilities
- Provide tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems
- Document IT processes and create knowledge base articles
- Collaborate with senior engineers on system upgrades
- Monitor network performance and security protocols
- Deliver user training on new technologies
- Assist with cloud service administration (AWS/Azure)
- Participate in IT infrastructure projects
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/Linux operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and analytical abilities
- Excellent communication and customer service skills
- CompTIA A+ or similar certification preferred
- Ability to work independently and in teams
- Valid California driver's license (required for occasional on-site visits)