Job Description
Join our dynamic team at InnovateTech Solutions and launch your IT career in Louisville's thriving tech hub! We're seeking passionate entry-level professionals to provide essential technical support to our clients. As an IT Support Specialist, you'll be the frontline hero resolving technical issues, maintaining system integrity, and delivering exceptional customer service. Enjoy competitive benefits, mentorship from industry veterans, and opportunities for growth in a collaborative environment.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document technical issues and resolutions in ticketing systems
- Assist with network security protocols and data backup procedures
- Train end-users on software applications and best practices
- Collaborate with senior engineers on complex technical projects
- Monitor system performance and proactively address potential risks
Qualifications
- Associate degree in IT or related field OR equivalent experience
- Basic understanding of Windows OS, networking fundamentals, and security concepts
- Strong problem-solving abilities with customer service orientation
- CompTIA A+ or similar certification preferred (not required)
- Proficiency with Microsoft Office 365 and cloud platforms
- Excellent communication skills and ability to explain technical concepts clearly
- Valid driver's license for occasional client site visits