Job Description
Join our dynamic IT team as an Entry Level IT Support Specialist in Las Vegas! TechNexus Solutions is seeking passionate tech enthusiasts ready to kickstart their career in a fast-paced environment. You'll be the first point of contact to resolve technical issues, ensuring seamless operations across our organization. Enjoy competitive benefits, mentorship from senior engineers, and opportunities for professional growth in Nevada's thriving tech hub.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage Active Directory accounts and group policies
- Document technical processes and maintain knowledge base articles
- Collaborate with cross-functional teams on IT infrastructure projects
- Monitor system performance and escalate complex issues appropriately
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- CompTIA A+ certification (preferred, not required)
- Basic knowledge of Windows OS and networking fundamentals
- Strong problem-solving and customer service skills
- Ability to work independently and prioritize tasks
- Valid Nevada driver's license (for occasional site visits)