Job Description
Join TechSolutions Inc., a leading IT innovator in Jacksonville, and kickstart your tech career! We're seeking passionate entry-level IT professionals eager to grow with our dynamic team. As an IT Support Specialist, you'll be the backbone of our digital infrastructure, solving technical challenges while receiving mentorship from industry experts. Enjoy competitive benefits, professional development opportunities, and a collaborative work environment in Jacksonville's thriving tech hub.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with cybersecurity protocols and data protection measures
- Create and maintain technical documentation and knowledge base articles
- Collaborate with senior IT staff on infrastructure projects
- Train employees on new technology implementations
- Monitor system performance and resolve service tickets
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/Linux operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- Ability to work independently and in team environments
- CompTIA A+ certification preferred (or willingness to obtain)
- Valid driver's license required for occasional site visits