Job Description
Launch your tech career with TechNova Solutions! We're seeking passionate Entry-Level IT Support Specialists to join our dynamic team in NYC. As a key member of our IT department, you'll provide critical technical support to 500+ employees across our Manhattan headquarters. This is your opportunity to gain hands-on experience with enterprise systems while working alongside industry experts in a collaborative, fast-paced environment. We offer comprehensive training, mentorship programs, and clear career advancement paths into cybersecurity, cloud infrastructure, and systems administration roles.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues via phone, email, and in-person assistance
- Deploy and configure workstations, laptops, peripherals, and mobile devices
- Manage user accounts, permissions, and access controls in Active Directory
- Document IT processes, incidents, and resolutions in ServiceNow
- Collaborate with senior engineers on system upgrades and security patching
- Monitor network health using tools like SolarWinds and Nagios
- Train employees on cybersecurity best practices and data protection protocols
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (or willingness to obtain within 90 days)
- Proficiency with Windows 10/11, macOS, and Microsoft 365
- Basic understanding of TCP/IP, DNS, DHCP, and VPN technologies
- Strong analytical and problem-solving skills with customer service mindset
- Ability to prioritize tasks and manage competing deadlines
- Experience with IT service management tools (ServiceNow, Jira, or Zendesk)