Job Description
Launch your career in tech with TechNova Solutions! We're seeking passionate entry-level IT Support Specialists to join our dynamic team in Raleigh, NC. No experience required – we provide comprehensive training to transform your potential into professional expertise. Enjoy competitive benefits, mentorship from industry veterans, and a collaborative environment where your growth is our priority.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Assist employees with system setups, installations, and troubleshooting
- Document technical issues and resolutions in our ticketing system
- Collaborate with senior technicians on complex problem-solving
- Conduct routine system maintenance and updates
- Participate in training programs to expand technical knowledge
- Support office equipment including printers and mobile devices
Qualifications
- High school diploma or equivalent (technical certifications a plus)
- Strong problem-solving and communication skills
- Basic knowledge of Windows/Mac operating systems
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Valid driver's license (for occasional equipment transport)
- Passion for technology and continuous learning
- Ability to work flexible hours during system upgrades