Job Description
Ready to Launch Your Career in Tech?
TechHorizon Solutions is actively seeking ambitious Entry Level IT Support Specialists to join our dynamic team in Indianapolis, IN. We pride ourselves on being a forward-thinking company that values talent, innovation, and professional growth.
As an Entry Level Support Specialist, you will be the first point of contact for our internal and external clients. We offer comprehensive paid training and mentorship to help you master the skills necessary for a successful career in Information Technology.
Why Join Us?
- Competitive starting salary with annual performance reviews.
- Full medical, dental, and vision insurance coverage.
- Generous paid time off and holiday package.
- Opportunity for rapid career advancement into Senior IT roles.
- Modern office environment with state-of-the-art technology.
Responsibilities
- Provide exceptional technical support to employees via phone, email, and in-person to resolve hardware and software issues.
- Perform hardware installations, configurations, and troubleshooting for desktops, laptops, printers, and mobile devices.
- Maintain accurate documentation of all IT tickets, incidents, and resolutions in our CRM system.
- Assist in the setup and maintenance of local area networks (LAN) and wireless networks.
- Collaborate with the senior IT team to identify system bottlenecks and implement solutions.
- Conduct routine system checks and perform routine maintenance tasks to ensure optimal performance.
- Educate users on best practices for IT security and data protection.
Qualifications
- High school diploma or GED required; Associate’s degree in Computer Science, Information Technology, or related field is a plus.
- Familiarity with Microsoft Windows operating systems and Microsoft Office Suite.
- Strong problem-solving skills with a logical and analytical approach to technical issues.
- Excellent verbal and written communication skills with the ability to explain complex concepts simply.
- Ability to work effectively both independently and as part of a collaborative team.
- Willingness to obtain relevant industry certifications (e.g., CompTIA A+, Network+) within the first year.
- Valid driver’s license and reliable transportation (for occasional site visits).