Job Description
We are a fast-paced technology solutions provider seeking motivated individuals to join our team as Entry Level IT Support Associates. If you are eager to launch a career in the tech industry and are willing to learn, we provide comprehensive on-the-job training. This is a fantastic opportunity for recent graduates or anyone looking to pivot into a stable, rewarding technical role.
Why Join TechNova Systems?
- Full Training Provided: No prior technical experience required; we teach you everything you need to know.
- Career Growth: Clear pathways for advancement into Senior Support, Systems Analysis, and Management roles.
- Competitive Pay: Hourly wage plus performance bonuses.
- Modern Environment: Work with cutting-edge technology in a collaborative culture.
Don't let a lack of experience hold you back from a high-growth career. Apply today and take the first step towards a professional future.
Responsibilities
- Provide Tier 1 Technical Support: Assist internal staff and clients with basic hardware and software troubleshooting via phone, email, and remote access.
- Customer Service: Deliver exceptional service by listening to user issues and providing clear, patient solutions.
- Data Management: Accurately log and maintain technical tickets and support logs in our CRM systems.
- Hardware Setup: Assist in the setup, configuration, and maintenance of computer peripherals, printers, and network equipment.
- Software Installation: Deploy and update standard office software and applications across company devices.
- Network Monitoring: Monitor system performance and alert the team to potential outages or security issues.
- Team Collaboration: Work closely with senior technicians to escalate complex issues and learn best practices.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree in IT, Computer Science, or related field is a plus but not mandatory.
- Computer Literacy: Basic understanding of how to navigate a computer operating system (Windows or Mac) and the internet.
- Communication: Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Problem Solving: Ability to think logically and troubleshoot issues step-by-step.
- Reliability: Punctual, dependable, and willing to learn new skills quickly.
- Attitude: A positive, customer-focused attitude and a desire to succeed in a corporate environment.
- Availability: Ability to work full-time hours, including some evenings if necessary.