Job Description
Are you looking for a fresh start in the technology sector? Apex Digital Solutions is currently seeking motivated individuals for our Entry Level IT Support Associate position. We are committed to hiring talent with a strong work ethic, regardless of prior experience. We provide comprehensive on-the-job training and a clear pathway for career advancement.
If you are based in Phoenix or the surrounding Ohio area and ready to launch your career, we want to hear from you. This is an immediate hire opportunity with a competitive benefits package.
Responsibilities
- Assist customers with technical inquiries via phone, email, and live chat support.
- Troubleshoot and resolve hardware and software issues for clients.
- Document customer interactions and maintain detailed logs of technical support tickets.
- Learn and apply company-specific software and technical procedures during training.
- Collaborate with senior technical staff to improve support processes.
- Provide exceptional customer service to ensure high satisfaction rates.
- Identify opportunities for process improvement within the support team.
Qualifications
- High school diploma or equivalent (Bachelor's degree is a plus but not required).
- Basic computer literacy and familiarity with the internet.
- Strong desire to learn new technologies and solve problems.
- Excellent written and verbal communication skills.
- Ability to work in a fast-paced, team-oriented environment.
- Valid driver's license and reliable transportation (for on-site support duties if applicable).
- Willingness to undergo a background check.