Job Description
Launch your IT career with our urgent entry-level program in New York! No experience required – we provide comprehensive paid training for motivated individuals. Join our dynamic team and gain hands-on expertise in network administration, cybersecurity, and cloud technologies. This is your golden ticket to enter the high-demand tech industry with full corporate support and mentorship.
We're seeking passionate problem-solvers ready to transform their potential into professional expertise. Our accelerated 8-week training program covers everything from hardware diagnostics to enterprise software deployment. Upon completion, you'll transition into a full-time role with competitive benefits and clear growth pathways.
Responsibilities
- Provide Tier 1 technical support to enterprise clients via phone, email, and remote access
- Install, configure, and troubleshoot Windows/macOS systems and peripheral devices
- Assist in network monitoring, security updates, and system maintenance
- Document IT procedures and create user knowledge base articles
- Collaborate with senior engineers on infrastructure projects
- Participate in cross-departmental IT initiatives
- Adhere to ITIL best practices for incident management
Qualifications
- High school diploma or equivalent; college degree preferred
- Strong analytical and problem-solving abilities
- Basic understanding of computer networking concepts
- Excellent written and verbal communication skills
- Customer-focused mindset with patience and empathy
- Ability to learn technical concepts quickly
- Valid driver's license (for occasional client site visits)