Job Description
Launch your career in tech with Nexus Innovations Inc.! We're seeking enthusiastic Entry-Level Tech Support Specialists to join our dynamic team in San Francisco. No experience required—just your passion for problem-solving and willingness to learn. Enjoy comprehensive training, mentorship, and growth opportunities in a collaborative environment. Join us to build foundational skills while supporting cutting-edge technology solutions for global clients.
Responsibilities
- Provide first-level technical support via phone, email, and chat
- Troubleshoot hardware/software issues for end-users
- Document cases accurately in ticketing systems
- Collaborate with senior engineers on complex escalations
- Assist with onboarding new team members
- Contribute to knowledge base articles and FAQs
- Participate in weekly skill-building workshops
Qualifications
- High school diploma or equivalent; degree preferred
- No prior tech experience required
- Strong communication and active listening skills
- Basic computer proficiency (Windows/Mac OS)
- Customer service mindset and patience
- Ability to learn technical concepts quickly
- Reliable internet access for remote work options
- Valid work authorization in the United States