Job Description
Are you a motivated individual looking to kickstart your career in the vibrant city of Miami? Apex Tech Solutions is seeking a dynamic Entry Level Customer Support Representative to join our rapidly growing team. We offer a comprehensive training program designed to transform you into a tech-savvy professional. If you possess a natural ability to connect with people and a drive for excellence, we want to hear from you.
Responsibilities
- Deliver top-tier technical support to clients via phone, email, and live chat.
- Diagnose and troubleshoot software and hardware issues with a focus on resolution.
- Document customer interactions and maintain accurate records in our CRM.
- Collaborate with cross-functional teams to improve product offerings.
- Assist in the onboarding process for new clients.
Qualifications
- High school diploma or GED required; Associate’s degree in a related field is a plus.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and basic computer operations.
- Strong problem-solving abilities and a proactive attitude.
- Ability to work flexible hours, including evenings and weekends.