Job Description
Are you ready to launch your career in the vibrant city of New Orleans? Gulf Coast Support Services is seeking a motivated Entry Level Customer Service Representative to join our dynamic team. We pride ourselves on delivering exceptional service to our clients, and we are looking for individuals who are eager to learn, grow, and make a difference.
As a new member of our team, you will receive comprehensive training and mentorship. This is an excellent opportunity for recent graduates or anyone looking to switch careers and start in a stable, fast-paced environment.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer complaints and issues efficiently while maintaining a positive company image.
- Process customer orders, returns, and exchanges accurately.
- Document all customer interactions and transactions in our CRM system.
- Collaborate with team members to identify process improvements and enhance customer satisfaction.
- Assist with data entry and maintaining accurate records.
Qualifications
- High school diploma or equivalent required.
- Strong verbal and written communication skills.
- Basic computer literacy and ability to navigate multiple software applications.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Problem-solving mindset and a friendly, approachable demeanor.
- Reliable transportation is required.