Job Description
Are you ready to kickstart your career in Memphis, TN?
We are looking for motivated, entry-level professionals to join our dynamic team. At Memphis Growth Solutions, we believe in investing in our people. You do not need prior experience to apply; we provide comprehensive training and mentorship to help you succeed.
As a Customer Service Representative, you will be the face of our brand, ensuring our clients receive the best possible support while driving business growth.
Responsibilities
- Handle Inbound & Outbound Inquiries: Professionally assist customers via phone and email to resolve issues and answer questions.
- Process Transactions: Accurately handle customer orders, returns, and account adjustments using our CRM software.
- Build Rapport: Establish long-term relationships with clients by demonstrating empathy and active listening skills.
- Meet Targets: Consistently achieve daily and weekly performance goals regarding call volume and customer satisfaction.
- Collaborate: Work closely with the sales and operations team to improve service protocols.
- Document Information: Maintain accurate records of customer interactions and account details in our database.
Qualifications
- Education: High School Diploma or GED required.
- Experience: No prior professional experience necessary; entry-level candidates are encouraged to apply.
- Skills: Basic computer proficiency (MS Office Suite) and ability to learn new software quickly.
- Communication: Strong verbal and written communication skills with a friendly, professional tone.
- Reliability: Must have a reliable mode of transportation and punctual attendance.
- Availability: Ability to work flexible hours, including evenings and weekends.