Job Description
Are you ready to kickstart your career in a fast-paced tech environment? Apex Digital Solutions is currently hiring an enthusiastic Entry Level Customer Support Representative to join our growing team in Austin, Texas. We offer immediate start opportunities for driven individuals who want to learn the ins and outs of technical support and client relations.
As a member of our support team, you will be the first point of contact for our valued clients, helping them navigate our software solutions with ease. No prior experience is required—we provide comprehensive training to ensure your success.
Why join us?
- Competitive entry-level salary with performance bonuses.
- Health, dental, and vision insurance available from day one.
- Comprehensive training program and clear career progression.
- Modern office environment with a collaborative team culture.
Responsibilities
- Respond to incoming customer inquiries via email, chat, and phone in a professional and timely manner.
- Assist new clients with account setup, onboarding, and navigating our platform features.
- Document all customer interactions and issue resolutions accurately in the CRM system.
- Identify customer needs and troubleshoot common technical issues using provided resources.
- Escalate complex technical problems to the senior engineering team and follow up to ensure resolution.
- Collaborate with the sales and product teams to provide feedback on common user pain points.
- Maintain a high level of product knowledge to answer questions confidently.
Qualifications
- High school diploma or GED is required.
- Previous customer service experience is a plus, but we are willing to train the right candidate.
- Strong verbal and written communication skills.
- Ability to type at least 40 WPM.
- Reliable high-speed internet connection and a quiet workspace.
- Proficiency with Microsoft Office Suite (Excel, Word, Outlook).
- A positive attitude and a willingness to learn new technologies.