Job Description
Launch your career with Tampa Bay Solutions! We're seeking motivated individuals for our full-time Customer Service Specialist role—no experience required. Our comprehensive training program will equip you with essential skills in client communication, problem-solving, and CRM systems. Enjoy a supportive team environment, competitive benefits package, and clear growth pathways into leadership roles. Join us in delivering exceptional service to Florida's thriving business community.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues using standardized protocols
- Document interactions accurately in CRM databases
- Collaborate with cross-functional teams to resolve complex cases
- Meet performance metrics for call quality and resolution times
- Participate in ongoing training and skill development sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- No prior experience necessary—training provided
- Strong verbal/written communication skills
- Proficient with basic computer applications
- Ability to multitask in fast-paced environment
- Positive attitude and customer-focused mindset
- Reliable transportation to our downtown Tampa office
- Must pass background check and drug screening