Job Description
Launch your career with Innovate Solutions Group! We're seeking motivated entry-level candidates for our comprehensive Customer Service Specialist training program in Fort Worth. No experience necessary – we provide paid hands-on training in communication, CRM systems, and conflict resolution. Join our dynamic team serving Fortune 500 clients while building transferable skills for long-term growth in customer experience, sales support, or team leadership.
Responsibilities
- Master company products/services through paid on-the-job training
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Document interactions in Salesforce CRM with 100% accuracy
- Resolve billing issues and product concerns using escalation protocols
- Meet/exceed quality metrics (CSAT, FCR, AHT) post-training
- Collaborate with mentors to develop personalized skill plans
Qualifications
- High school diploma or equivalent (students welcome)
- Strong written/verbal communication skills
- Ability to type 30+ WPM with basic computer proficiency
- Positive attitude with problem-solving aptitude
- Reliable transportation to our Fort Worth training center
- Pass background check and drug screen
- Willingness to work flexible hours (including weekends)