Job Description
Launch your career with CityServe Solutions! We're seeking motivated individuals for our entry-level Customer Service Specialist role in Jacksonville, FL. No prior experience required – we provide comprehensive paid training to equip you with essential skills. Join our supportive team and grow within our nationally recognized company while delivering exceptional service to our diverse client base.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Process orders, resolve billing issues, and troubleshoot technical concerns
- Document interactions in CRM systems while maintaining data accuracy
- Collaborate with support teams to resolve complex customer needs
- Adhere to company policies and regulatory compliance standards
- Participate in ongoing training programs to enhance product knowledge
- Contribute to team goals by meeting performance metrics
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Basic computer proficiency with ability to learn new software
- Positive attitude and problem-solving mindset
- Ability to work flexible shifts including evenings/weekends
- Customer service experience preferred but not required
- Valid work authorization and reliable transportation