Job Description
Join our award-winning team as an Entry-Level Customer Service Representative! We're seeking motivated individuals with no prior experience—comprehensive training provided to launch your career. Enjoy competitive benefits, growth opportunities, and a supportive culture in the heart of San Antonio. Perfect for recent graduates or career changers!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues and product concerns using CRM systems
- Document interactions and maintain accurate case records
- Collaborate with support teams for complex issue escalation
- Meet performance metrics for call quality and resolution times
- Participate in ongoing skills development workshops
Qualifications
- High school diploma or equivalent required
- No prior experience necessary—training provided
- Strong communication and problem-solving skills
- Ability to type 30+ WPM with accuracy
- Basic computer proficiency and willingness to learn new software
- Positive attitude and team-oriented mindset
- Must pass background check and drug screening