Job Description
Launch your career in Philadelphia's thriving customer service industry with our comprehensive training program! No experience needed – we provide everything you need to succeed. Philadelphia Customer Solutions is seeking motivated individuals to join our award-winning team as Entry-Level Customer Service Representatives.
Our 4-week paid training program covers industry best practices, conflict resolution techniques, and CRM software mastery. Enjoy competitive benefits, career advancement opportunities, and a supportive team environment designed to help you grow professionally.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues using established protocols and tools
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure service excellence
- Participate in continuous training to enhance skills
- Meet performance metrics for customer satisfaction and resolution rates
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent (required)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities
- Basic computer proficiency
- Positive attitude and customer-first mindset
- Ability to work flexible hours
- Willingness to learn new technologies
- Team player with collaborative spirit