Job Description
Join Urban Solutions Inc., a dynamic Philadelphia-based leader in client satisfaction! We're urgently hiring enthusiastic individuals for our entry-level Customer Service team. No experience required – we provide comprehensive training to launch your career in a supportive, fast-paced environment. If you're a people person with a passion for helping others, this is your opportunity to grow with us.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Process orders, resolve billing issues, and update client records
- Collaborate with team members to ensure seamless service delivery
- Document interactions accurately in our CRM system
- Identify upsell opportunities to enhance client satisfaction
- Participate in ongoing training programs to develop skills
Qualifications
- High school diploma or equivalent (students welcome)
- Strong communication and active listening skills
- Basic computer proficiency and typing ability
- Positive attitude and willingness to learn
- Ability to work flexible hours including weekends
- U.S. work authorization and reliable transportation