Job Description
Join Boston Innovations Group as an Entry-Level Customer Service Specialist and launch your career with comprehensive paid training! We're seeking motivated individuals with no prior experience to join our dynamic team in downtown Boston. Our 8-week paid training program equips you with industry-leading skills in CRM systems, conflict resolution, and client relationship management. Enjoy competitive benefits, career advancement opportunities, and a collaborative work environment in Boston's thriving Seaport District.
Responsibilities
- Delocate exceptional customer support via phone, email, and chat channels
- Utilize Salesforce CRM to document interactions and track case resolutions
- Collaborate with cross-functional teams to resolve complex client issues
- Contribute to continuous improvement of service protocols
- Maintain client satisfaction metrics above 95%
- Participate in ongoing skill development workshops
Qualifications
- High school diploma or equivalent (college graduates encouraged)
- Strong communication and problem-solving abilities
- Ability to learn new technologies quickly
- Customer-focused mindset with empathy and patience
- Availability for weekday training schedule (9AM-5PM)
- Authorized to work in the United States
- No prior experience required – training provided!