Job Description
Join our award-winning team as an Entry-Level Customer Service Specialist! No prior experience needed – we provide comprehensive paid training to launch your career in Boston's thriving business district. This role offers growth opportunities, competitive benefits, and a supportive environment for motivated individuals ready to learn.
Our 4-week paid training program covers industry-leading CRM systems, conflict resolution, and client relationship management. Upon completion, you'll transition to a full-time role with performance-based advancement potential.
Responsibilities
- Delocate exceptional customer experiences via phone, email, and chat
- Resolve inquiries using company protocols and CRM tools
- Collaborate with team to improve service metrics
- Document interactions accurately in customer databases
- Participate in ongoing skills development workshops
- Support cross-functional projects during training phase
Qualifications
- No experience required – open to career changers and recent graduates
- High school diploma or equivalent required
- Strong communication and problem-solving abilities
- Basic computer proficiency with willingness to learn new software
- Reliable transportation to downtown Boston location
- Positive attitude and commitment to continuous learning