Job Description
Join our award-winning customer support team in Pittsburgh as a Trainee! We're seeking motivated individuals to launch their careers in customer service with comprehensive training and growth opportunities. Enjoy a flexible schedule while developing valuable skills in communication, problem-solving, and client relationship management. Our supportive environment offers mentorship from industry veterans and a clear path to advancement into full-time roles.
Responsibilities
- Master product knowledge through our immersive training program
- Respond to customer inquiries via phone, email, and chat channels
- Document interactions accurately in our CRM system
- Collaborate with senior agents to resolve complex issues
- Contribute to process improvement initiatives
- Maintain high customer satisfaction metrics
- Participate in weekly skill development sessions
Qualifications
- High school diploma or equivalent (college students welcome)
- Exceptional verbal and written communication skills
- Basic computer proficiency with ability to learn new software
- Strong problem-solving and critical thinking abilities
- Empathetic approach to customer interactions
- Ability to work independently in a remote-hybrid setting
- Flexibility to work evenings/weekends (20-25 hours/week)
- Previous customer service experience preferred but not required