Job Description
Join Alaska Connect Solutions as a Customer Support Trainee and launch your career in customer service excellence! We're seeking passionate individuals to provide world-class support to our clients across Alaska. This comprehensive training program equips you with the skills to resolve inquiries, troubleshoot technical issues, and deliver exceptional experiences. Enjoy competitive pay, benefits, and clear career advancement paths in Anchorage's growing tech sector.
Responsibilities
- Master company products/services through structured training modules
- Resolve customer inquiries via phone, email, and chat support
- Document interactions accurately in CRM systems
- Collaborate with senior agents to resolve complex issues
- Contribute to knowledge base documentation and process improvements
- Meet performance metrics for response times and resolution rates
- Participate in weekly skill development sessions
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional communication and active listening skills
- Basic computer proficiency with willingness to learn new tools
- Ability to remain calm under pressure and empathize with customers
- Strong problem-solving and critical thinking abilities
- Detail-oriented with excellent organizational skills
- Must pass background check and drug screening
- Alaska residency preferred (relocation assistance available)