Job Description
Join our award-winning customer service team in Colorado Springs! We're seeking passionate individuals to deliver exceptional support experiences while building rewarding careers. Enjoy competitive pay, comprehensive benefits, and a supportive work culture focused on your growth.
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM tools and knowledge bases
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with team members to improve service processes
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Exceptional verbal communication and active listening skills
- Proficiency with CRM software (Salesforce, Zendesk)
- Type 35+ WPM with strong computer navigation skills
- Ability to multitask in fast-paced environments
- Positive attitude and problem-solving mindset