Job Description
Join our award-winning support team as an Immediate Hire Customer Support Trainee in Fresno, CA! No prior experience required – we provide comprehensive training to launch your career in customer service. Fresno Tech Solutions is a rapidly growing tech company offering competitive pay, benefits, and growth opportunities. If you're a people person with a passion for helping others, apply today to start your journey!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Learn and master our product knowledge base to resolve technical issues
- Document customer interactions accurately in our CRM system
- Collaborate with senior agents to resolve complex cases
- Meet daily performance metrics including response time and satisfaction scores
- Participate in ongoing training programs to enhance skills
- Identify trends in customer feedback to improve service quality
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and critical thinking
- Proficiency with basic computer applications and software
- Ability to work flexible hours including weekends if needed
- Positive attitude and patience under pressure
- Valid driver's license (for occasional field visits)
- Pass background check and drug screening