Job Description
Join our award-winning customer support team in Santa Ana! We're urgently seeking motivated Call Center Agents to deliver exceptional service to our diverse clientele. Enjoy a modern work environment, comprehensive training, and rapid career advancement opportunities. Perfect for career changers and experienced professionals alike.
What We Offer:
- Competitive hourly pay with performance bonuses
- Full benefits package (medical/dental/vision)
- Paid training and career development programs
- Flexible scheduling options
- Employee referral incentives
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM tools
- Document interactions accurately in Salesforce and internal databases
- Meet/exceed monthly KPIs for call quality and resolution time
- Collaborate with team leads to improve customer experience
- Participate in ongoing training to enhance product knowledge
- Identify upsell opportunities for existing clients
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months call center or customer service experience
- Strong typing skills (40+ WPM) and CRM proficiency
- Exceptional communication and problem-solving abilities
- Ability to work flexible shifts (evenings/weekends required)
- Spanish bilingual skills highly desirable
- Pass background check and drug screening
- Must be authorized to work in the US