Job Description
Join our award-winning customer experience team in Toledo, Ohio! We're seeking passionate individuals to deliver exceptional service as Full-Time Call Center Agents. Enjoy competitive pay, comprehensive benefits, and a vibrant work culture focused on growth and recognition. No weekends or holidays! Apply today to start your career with a leader in outsourced customer solutions.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to improve processes
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service/call center experience
- Strong verbal/written communication skills
- Proficient with Windows OS and CRM software
- Type 35+ WPM with high accuracy
- Ability to work flexible shifts (including evenings)
- Positive attitude and problem-solving mindset