Job Description
Join our dynamic team at Buffalo Customer Solutions as an immediate hire Call Center Agent! We're seeking energetic professionals to deliver exceptional customer experiences through inbound/outbound calls. Enjoy competitive pay, flexible scheduling, and rapid onboarding. No experience necessary—full training provided. Start your career in customer service today!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM systems
- Document interactions accurately in customer databases
- Meet/exceed performance metrics (call quality, handle time, resolution rate)
- Collaborate with team leads to improve service processes
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent required
- Strong communication skills and active listening ability
- Basic computer proficiency (typing 30+ WPM)
- Ability to work in fast-paced environment with minimal supervision
- Positive attitude and problem-solving mindset
- Available for flexible shifts (evenings/weekends as needed)
- Pass background check and drug screening