Job Description
Join our award-winning customer support team and start your new career tomorrow! Premier Support Solutions is seeking motivated Call Center Agents to deliver exceptional service to Fortune 500 clients. Enjoy competitive pay, comprehensive training, and a vibrant team environment. No experience necessary – we provide all the tools for success!
Why Choose Us?
• Same-day onboarding available
• Health benefits after 30 days
• Career advancement opportunities
• Modern downtown Richmond office
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, resolution rate)
- Collaborate with team members to improve processes
- Participate in ongoing training and development
- Adhere to compliance and data security protocols
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Ability to navigate multiple software systems
- Previous customer service experience preferred
- Type 35+ WPM with high accuracy
- Flexibility to work rotating shifts (including weekends)
- Positive attitude and problem-solving mindset
- US work authorization (required)